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 from E Cigs Online

Information for products ordered from E Cigs Online

Q. How much is Postage?

Postage depends upon what you order, we try and keep the postage costs to a bare minimum. So if you buy 2-3 cartomisers the postage will be £1.50, or if you place a large order the postage could go up to a maximum of £3.99


Q. Do you accept returns?

Yes, we have a no quibble replacement policy on all our stock and are happy to accept returns within 14 days of delivery.


Q. Can I return my items?

A. Yes, we are pleased to accept any return or exchange in store or via post. E Cigs Online 31 Victoria Rd, Scarborough, North Yorkshire, YO11 1SH The cost of returns is borne by you. You will receive an email when your return is processed. Refunds may take up to 2 weeks to reach your bank account.


Q. What if my Vapestick are damaged?

Unopened:
Returned items that unused will be replaced or we are happy to refund your purchase.

Opened:
Where a opened product has been returned we will generally issue a replacement, however assumes there has been no negligent use of the item, ie it excludes water damamge or excessive force.